FAQs

PAYMENTS:

What forms of payment do you accept?
We currently accept all major credit cards; Visa, MasterCard, Discover, American Express, Diners Club, JCB, PayPal, Apple Pay and Android Pay for all orders.

SHIPPING: 

When will my order get to me?

Allow 3 business days for processing (US) after you receive the conformation email and shipping details provided via tracking number. Other locations should not take much longer. We do have overnight shipping if you need your item ASAP. Any questions should be sent to info@serenityseeker.org

What shipping carrier do you use?

To pass on the shipping cost savings, we have partnered with U.S. Postal Service for all shipments bound for a US destination providing the pick-up, processing, and interim transportation of mail. 

ERRORS, DEFECTS, AND DAMAGES:  

Can I cancel my order?
Unfortunately, we are unable to cancel your order once it has been shipped and obtains a tracking number.

Can I change my address on my order?

We do apologize unfortunately we are unable to alter billing or shipping information once your order has been placed for security purposes. We can request cancellation for your order in which you may then replace if we are able to intercept the package from being shipped. Please allow 24 business hours for a confirmation email if you wish to proceed with cancellation.

I ordered the wrong size!

Check out our return/exchange policies. Any additional questions should be sent to info@serenityseeker.org

ACCESSIBILITY: 

Do you have a catalog?
Currently, we have a 'virtual' catalog. Our entire product is online; we do not have a physical catalog. To ensure customer service, we are constantly updating our website to provide you with all the latest updates on our inventory.